This study aims to describe, analyze, and interpret the quality of BPJS participants' services in UNHAS Hospital, This research type is qualitative descriptive with phenomenology approach, which examines and expresses the meaning of the concept or phenomenon and individual experience of BPJS in health services improvement, and experienced by individuals based on what happened at UNHAS Hospital. Technique of data collecting was done by interview, observation, and documentation study and source of data was obtained from 10 key informants. Data analysis technique was using Miles model and Huberman (2007): data reduction, data presentation, temporary conclusions and data verification. The results of the study found that the quality of health services for BPJS participants at UNHAS Hospital was not optimal, because there were still BPJS patients' rights that have not been accommodated, especially on the dimensions of responsiveness of hospital staff patients waiting for more than one hour service. Furthermore, the dimensions of responsibility that doctors prescribe drugs are not available in pharmacies. And the hospital room is not sufficient for BPJS patients.
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