Customization – Luxury of leadership

Organizations live with greater risk of poor decision making amidst challenges and assumptions likely to jeopardize performance and reputation. Present day organizations need to be flatter and dispersed; people operating at higher levels – decentralized decision making because businesses cannot hinge around limited people and decisions need to be made at functional, operating and local level. Success depends on the intent and quality of decisions made at every level in supporting and strengthening strategy; reaching out to more people and larger goal. While some leaders bring positive systemic changes, others, more often than not live with presumptions; processes, practices and policies can be recompensed by customization -individual conventions in making things work. This conceptual paper attempts to contemplate the paradox of customization - luxury of leadership pitched against processes; bring systemic change or ignore and grow above processes!