Many surveys are conducted by many people for Passengers and Drivers. Feedback is available on various web sites. But very less data is available on the most important link in the chain is bus owner who take the decision on bus purchase and invest his hard earned money. Bus owners are primary owners but passengers and drivers are influencers. PCMC is a newly developing smart city, it is also called as Detroit of India or Auto hub of India. Thousands of small scale, medium scale and large scale companies are located here. Millions of employees live here and infrastructure is developed for them-like hospitals schools and Government offices. Naturally lot of staff, school buses are required for public and private transportation. Manufacturers need to study the purchase motivators, customer experience, and usage pattern.
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