Total quality at palestinian universities: Theory and practice

Higher educational institutions worldwide are committed to considering Total Quality Management (TQM) doctrine as a philosophy, management attitude, and work approach. As these universities recognize the direction of this concept and its scientific, educational, and economic benefits and returns, they compete in this field in the same way as economic institutions compete. Thus, TQM means exceptional and distinguished in having vision and confidence, and accomplishing high quality performance and results. Many individuals, institutions, societies and nations have recognized these achievements in distinction recently, as they have in the past. It is the ambition of everyone to be eminent. Some have achieved great success among their peers, while others have failed, accepting humble results. Palestinian universities are not far away from all of this. So, where are these universities from TQM? Have they really worked to achieve TQM in their spheres and for their graduates or are the principles of TQM not applicable to Palestinian universities? This study is trying to answer these issues in detail.