The paper studies teachers’ digital communication channels, records the problems they encountered with parents and students, and evaluates the problems students faced. The results of the study showed that teachers found both formal and informal communication channels to cope with distance learning processes. One of the main problems teachers pointed out is the lack of digital infrastructure and digital literacy of parents and students. Finally, most students experienced negative feelings during their lessons. The study concludes to the need of addressing students’ mental health issues during a pandemic and the digital support of schools to address emergencies in the future.