Development of a multidimensional sustainability performance measurement model for road freight transport

This paper aims to develop a performance measurement model that can be used to obtain an overall rating of the performance of a company with the inclusion of four dimensions which are, economic, environmental, social and operational. This model measures the fields of each dimension to allow an overall score. Which permit identification of areas where there is need for improvement, and thus manage overall performance of the company while having a detailed view. The tool can provide very useful interpretations for both researchers and practitioners. The model we propose has a double originality on the one hand it is multidimensional, and because of this it allows you to have a single performance measurement system to evaluate the overall performance of the organization. On the other hand while this model is suitable for measuring the performance of road transport companies, it is a generic model it can also be used to measure the performance of any other Sectors it is sufficient to identify the input items. This model will allow companies operating in the road freight transport to have an easy model to use while measuring four dimensions to get an overall score. A case simulation shows the applicability of the model, and the variation in results can greatly influence the overall rating of the performance measurement.