Content management in institutions of higher learning: a focus on Moi University, Kenya

Content management has been reported to pose challenges to institutions of higher learning due to inadequate infrastructure, poor content organisation and management, lack of preservation plans and poor e-content security. This paper is based on a study that examined the types of content generated at Moi University; the strategies for their management and levels of user satisfaction with the strategies. The paper is informed by the OCLC Collections Grid and the Conway Digital Landscape Model. Adopting a mixed method research design, data was collected from a sample of 4 schools at Moi University from which 40% of lecturers, administrators and ICT staff were purposively selected. Key policy makers were interviewed while creators and users of digital content completed questionnaires. The paper concludes that Moi University has implemented information systems but the digital content is ineffectively managed. Therefore there is need to enhance and facilitate the use of this content among users by implementing effective content management strategies. The paper recommends that: the university increases the numbers of computing resources and internet access points in departments, and holds workshops to increase awareness on content management.