Adoption of enterprise resource planning system in Kenya: a case study of kenya ordnance factories corporation

Despite the extensive benefits of ERP systems, organizations commonly face a hostile attitude from potential users who resist the ERP system implementation process. Customization of ERP is possible but big modifications are complex, costly and difficult in upgrading. The study sought to find ways to actualize effective adoption of ERP and understand the problems of ERP adoption in KOFC. The research was carried out through a Case Study with KOFC Corporation using questionnaires and individual interviews. The study findings showed that recent surveys confirm that majority of the respondents have some idea of other Information Systems yet they are not very comfortable with the current ERP mostly because they feel it was customized in a complicated way. The main conclusions drawn from this research were that current approaches to adopting ERP are deficient because they failed to embrace a holistic approach, instead opting for a narrow one which proves to have not worked and that a lack of communication between major stakeholders at corporation and the contractor level has hindered ERP adoption. This research argues for a multi-pronged model to reduce incidences of resistance. One that takes into account customer views, management of company policies, implementation issues (including proper resourcing and review policies), the need for developer support infrastructures, and a means of communication networks.