Managing clientele services during covid-19 pandemic: a study of university of liberal arts bangladesh (ulab) library

It was a big challenge to provide prompt and quality services to the library clientele groups during coronavirus surge and covid-19 pandemic situations. Students and faculty members were unable to visit the Library physically for receiving services and supports, such as - borrowing and returning library resources, study in the library and others due to lockdown and other restrictions. Online and E-resources become more popular and essentials to teachers, students, and learners. They preferred to use e-resources for their teaching and learning. They accessed e-resources remotely from home and off-campus. The World community experienced the same situations. Service delivery through digital and online means became an integral part for ULAB Library as well as for the educational institutions.