Impact of work stress on the job performance of employees in public and private sector banks

Work Stress is a challenge for banking industry as it can negatively affect job performance of employees. Work Stress may impair their ability to concentrate, make decisions, and handle complex tasks employees experience high levels of stress. This can lead to a decline in their productivity and job performance. When employees feel burned out, they may be more likely to take sick leave or seek employment elsewhere, impacting the continuity and stability of the workforce. High levels of work stress can contribute to increased absenteeism and higher turnover rates among employees. Banks rely heavily on providing quality customer service. The results of correlations and regression analysis revealed that there is negative correlations between work stress and job performance of the employees. Work stress is higher in private banks than in government banks. There was negative impact of work stress on job performance. If employees are stressed, they may become less patient, less empathetic, and less willing to go the extra mile to assist customers. This can have a negative impact on customer satisfaction and loyalty. Therefore, it is important to minimise the impact of work stress on the job performance of employees through proper training and development and maintaing the conducive working environment in public and private sector banks.