The role of employees in implementing total quality management towards improving organisational perfomance: a case of kenya seed company-kitale

Controlling and managing the quality of products is a primary challenge to managers in all organizations despite their desire to achieve quality and thus why this study seeks to examine the role of employees in implementing Total Quality Management towards improving organization performance. Quality has been the dominant factor in the success of the world markets and that improved quality is a major weapon to restore organizations in the global market place. Relevant literature was reviewed, especially on the different of quality management implementation by employees. The study was based on the quality trilogy theory advanced by J. Juran (1951). The study was a census undertaken at Kenya Seed Company headquarters in Kitale. The target population included all permanent employees at Kenya Seed Company headquarters who were 239 in total. The study used questionnaires as the main method of data collection. The data was later analyzed using both descriptive and inferential statistics. On the basis of the research findings Total Quality Management is a management approach for an organizations center on quality, based on the participation of all its members and aiming at long term success through customer satisfaction and benefits to all members of the organization and to society. It is expected that this study will benefit managers in providing customers with products and services that satisfy their needs and academicians in filling the knowledge gap and lay foundation for further research.