Local autonomy age requires the presence of bureaucratic neutrality. Fulfilling this requirement is a fundamental challenge, which the successful achievement will receive a public spotlight. Excellent quality of public personnel is very important for bureaucratic neutrality, especially for the implementation of local autonomy in Pasuruan City. The objective of research is, firstly, to describe the planning for improving public personnel quality to develop bureaucratic neutrality in Pasuruan City Government, and secondly, to analyze factors that support and constrain this planning. Research type is a descriptive study with qualitative approach. Data collection technique includes observation, in-depth interview, and documentation. Analysis procedure involves data triangulation. Result of analysis indicates that public personnel in Pasuruan City Government is already neutral. Bureaucratic model of Max Weber’s perspective consists of basic principles of legal-rational authorities. These principles are:(1) standardization and formalization; (2) job division and specialization; (3) hierarchy of authorities; (4) professionalization; and (5) written documentation. It is consistent with a decree stipulated by the Ministry of Public Personnel Utilization and Bureaucratic Reformation (MPPU-BP) No.5/2014 on Civil Service Personnel, and also with Article 233 in Local Autonomy Act No.23/2014. However, the expertise of technology that is required to support e-government and to deliver information openness is not yet optimum, and the quantity of non-formal staffs has overburdened personnel budget. Therefore, it is necessary to develop a specific agenda to maximize the delivery of information through e-government and to rationalize the quantity of non-formal staffs. The Local Agency for Personnel Issue (Badan Kepegawaian Daerah - BKD)will act as the facilitator of education and training given to the staffs on job qualification in order to create bureaucratic reformation that respects bureaucratic neutrality in Pasuruan City Government.
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