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Perception and satisfaction level towards the usage of electronic banking

Author:

Dr. Kalaiselvi, A., Soniya, S. and Gananasundhari, S.

Subject Area:

Social Sciences and Humanities

Abstract:

NCC Customer doesn’t have to wait in line and doesn’t have to plan our day around the bank's hours. Customer can look at their balance whenever they want, not just when they get a statement. There are some hidden benefits too. Online banking allows watching our money on a daily basis if we want to. Customer is the king for the development of trade, industry and financial services. Hence, the significance of customer service in the banking sector came to force to compete in a market driven environment. Customers can feel much satisfied when they see a facility that they can transfer their money anywhere in the world and another prominent factor is involved in E-banking is time saving. Hence the purpose of this research paper is to investigate the purpose and satisfaction level of electronic banking.

PDF file:

26129.pdf

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