ICT project management framework using business proses management approach in public sector Malaysia

ICT project management (ICT PM) has been the mechanism to delivering the projects. The developments of ICT projects have increased in many organizations to ensure that overall needs of customers in business requirements are fulfilled. However, many ICT projects failed and the due to the ICT project failure and its impact to the organization, researchers and practitioners are asked to specifically look at the history of how the project is carried out to find an effective approach and comprehensive to overcome this issue. However, there are limited numbers of studies which BPM approach in ICT PM. Therefore, the purpose of this study was to develop ICT project management framework using business proses management (BPM) approach in public sector that fit into Malaysia government scenario, in particular with respect to stakeholder management. To meet the purpose, ten responded of ICT management, ICT project managers, project committee members and a team of expert consultants in project management at public sector Malaysia were interviewed. Data for the study was collected using interview and analyzed documentation. The paper found out that three elements identified need to add in the initial framework were develop previously.