An Analysis of Satisfaction Level of Undergraduate summer students in services provided at Wolaita Sodo University

The purpose of this study was to investigate the satisfaction level of the summer undergraduate students of wolaita Sodo University. The target population used were the senior (5th year) undergraduate summer students of the 6 departments of 3 colleges and 3 schools of Wolaita Sodo university. So that to manage the study and based on the nature of the study, purposive sampling techniques were employed for the selection of 60 students from 6 departments of the university and departments and colleges of the university. In order to realize the purpose of the study, both open-ended and close ended questionnaire, and participant observation of two solid months and document analysis were employed. Descriptive survey was employed based on the nature of the study. Mixed approach was employed with the concurrent techniques of data collection. Percentage of the descriptive statistics and independent t-test of the inferential statistics were employed for the analysis of quantitative data, and narration of the quantitative data was made. The findings showed that quality of in-service training failed to get attention as part of the overall quality of education on the part of general quality of education on the part of instructors, leaders at different positions, students, the university, and the government as a whole. Furthermore, there are scarcity of materials and facilities and also, there observed the negative attitudes on the part of administrative and support providing employees regarding summer students. Hence, it could be concluded that heads of this program at different levels and wings had no awareness or little awareness about the importance and purpose of the in-service program (in this regard, the summer). Therefore, it is recommended that the institution should give ample orientation for those who are assigned at different positions and levels regarding both the policy and importance of the summer training and its impacts on the development of the society and the country as well and also it is recommended that those who are in charge of running this program directly or indirectly should make the facilities and materials available for the trainees on the right time. And also the institution should adjust the time duration and calendar of summer program so that to reduce the load from the trainees and the trainers as well.